Business Manager At MAL Consultancy – APPLY NOW

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience8 years
• LocationNairobi
• Job FieldSales / Marketing / Retail / Business Development 

DUTIES & RESPONSIBILITIES

Duties and responsibilities will include but not be limited to;

Strategic Planning

• Develop and implement business strategies to achieve the company’s goals and objectives.

Financial Management

• Oversee budgeting, financial reporting, and resource allocation to ensure financial health and compliance with financial regulations.

Operations Management

• Supervise daily operations, including production, supply chain, and logistics to improve efficiency and productivity.

Staff Management

• Hire, train, and evaluate employees; manage performance; and create a positive work environment.

Business Development and Marketing

• Develop and execute marketing strategies
• Oversee business acquisition and retention activities, and
• Analyze market trends to drive business growth.
• Continuously undertake research to identify unique customer segments and drive development of targeted technology based solutions at competitive pricing to meet the needs of these identified customer segments.

Customer Service

• Ensure high standards of customer service and maintain a register of customer satisfaction
• Address customer concerns and ensure proper resolution and adherence to set SLA’s
• Build strong relationships with customers through visits, interactions and collection and address of feedback.

Project Management

• Lead and manage projects from inception to completion, ensuring they are completed on time and within budget.

Compliance and Risk Management

• Ensure that the business adheres to legal and regulatory requirements and manage risks effectively.

Innovation and Improvement

• Identify areas for improvement and implement new processes or technologies to enhance business performance.

Reporting and Analysis

• Prepare and present reports on business performance, including financial statements and operational metrics, to business owners and any other stakeholders weekly monthly quarterly and as required.

Communication

• Facilitate effective communication within the team and with external partners and stakeholders, ensuring clear and consistent messaging.

Problem-Solving

• Address and resolve issues that arise in day-to-day operations, finding solutions to challenges that impact the business.

Financial Management

• Work closely with the partners to determine relevant budgets for daily operations of the legal function
• Actively track approved budgets and meet monthly budget targets as set by the Partners
• Ensuring billing narrations are detailed and appropriate with respect to client billing and invoicing
• Comply with all billing requirements and timelines.

Any other duties as assigned in alignment to the legal practice.

EDUCATION SKILLS & COMPETENCIES DESIRED

• Bachelor’s Degree in Business Administration, Management, Finance, Marketing, or a related field
• Master’s Degree in Business Administration or any other a related master’s degree can be advantageous, especially for higher-level managerial roles. It offers advanced knowledge in strategic management, leadership, and specialized business areas
• At least eight (8) years’ experience leading business and country teams while supporting client needs and meetings laid down strategies
• Project Management Professional (PMP) is a good to have
• Ability to lead and inspire teams, manage conflicts, and foster a positive work environment
• Strategic thinker with the ability to develop long-term goals and strategies aligned with the company’s vision and market trends
• Proficiency in budgeting, financial analysis, and managing financial resources
• Knowledge of optimizing processes, managing supply chains, and improving productivity
• Strong verbal and written communication skills for interacting with employees, clients, and stakeholders
• Ability to identify issues, analyze data, and develop effective solutions
• Skills in planning, executing, and monitoring projects to ensure they are completed on time and within budget
• Understanding of customer needs and the ability to deliver excellent service and maintain strong client relationships
• Competence in negotiating contracts, deals, and agreements effectively
• Flexibility to adjust strategies and operations in response to changing market conditions or internal dynamics.
• Familiarity with business software and tools, such as CRM systems, ERP systems, and data analysis tools.
• Ability to analyze data, generate insights, and make informed decisions based on quantitative and qualitative information
• Ability to take initiative and assume responsibility for monitoring the expeditious progress of transactions
• Experience translating KPIs to teams to get buy in and results
• Exceptional consultancy and negotiation skills and the ability to close deals either through new business development, cross or up selling
• Ability to communicate information, whether technical or non-technical to various groups and stakeholders in a clear and concise manner.

Method of Application

Please share with us your CV and cover letter in PDF format addressed to the Recruiting Manager, detailing why you are our candidate of choice for the role you are applying for to recruitment@mal-consultancy.com with the subject of your application being the Job Title of the role you are applying for.