Latest Customer Service Jobs In Kenya

Customer Service Representatives At R4Kenya – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Job Description

  • Customer Support: Respond to customer inquiries via phone, email, chat, or other communication channels in a prompt and courteous manner.
  • Technical Troubleshooting: Assist customers with basic technical issues related to hardware, software, and other IT products. Escalate complex issues to the appropriate technical support teams when necessary.
  • Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information and solutions to customers.
  • Issue Resolution: Track and document customer issues using a ticketing system, ensuring all cases are resolved in a timely manner and follow-up is conducted as needed.
  • Customer Education: Provide customers with guidance on product features, best practices, and troubleshooting steps to enhance their user experience.
  • Feedback Collection: Gather customer feedback and communicate it to relevant departments to help improve products, services, and customer experience.
  • Process Adherence: Follow company procedures and guidelines for customer service, including escalation protocols, privacy policies, and data protection regulations.
  • Continuous Learning: Stay up-to-date with new product releases, industry trends, and advancements in technology to provide the best possible support to customers.

Qualifications

  • Education: High school diploma or equivalent (required). An associate or bachelor’s degree in IT, Computer Science, or a related field (preferred).
  • Experience: Previous experience in a customer service role, especially in an IT or technical support environment (preferred).
  • Technical Skills: Basic understanding of IT systems, networking, software, and hardware. Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce).
  • Communication Skills: Excellent verbal and written communication skills with a focus on clarity and customer satisfaction.
  • Problem-Solving: Strong analytical and troubleshooting skills with the ability to remain calm under pressure.
  • Interpersonal Skills: Patience, empathy, and the ability to handle difficult situations professionally.
  • Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Method of Application

Interested and qualified? Go to R4Kenya on jobs.smartrecruiters.com to apply.

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