- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development
The Job
- Achieve and supersede set targets on Key Performance Indicators.
- Act as point of contact for all client inquiries and complaints on products and offer accurate and efficient solutions to ensure customer satisfaction.
- Build Product Knowledge and awareness to identify potential opportunities to up-sell and cross-sell.
- Continuously assess customer satisfaction and execute quality improvement actions.
- Manage customers and stakeholder relations in accordance with company policies and service level agreements.
- Stay abreast of the complete line of financial services and products to better meet customers’ needs and expand revenue.
- Support the team in mining and analyzing customer data to identify and plan for expansion and/or additional business. Execute customer instructions and advise customers accordingly.
- Participate in tele-marketing activations and other marketing related activities to drive sales and generate revenue.
Qualifications
- Exceptional interpersonal communication and leadership skills, with the ability to communicate and manage staff at all levels.
- Strategic thinking, planning and creative problem-solving skills.
- Sound decision making skills based on accurate and timely risk analysis.
- Strong creative and innovative capabilities.
- Ability to lead by example and demonstrate a strong sense of integrity, ethics and dependability.
- Ability to collaborate with upper management to organize, plan and achieve company goals,
- 3+ years’ experience in a mid-level Contact Centre position in a similar institution.
- Bachelor’s Degree in a business/marketing or similar course, post graduate qualification.
Method of Application
Send your CV to hr@mycredit.co.ke on or before 24th May 2024