Latest Customer Service Jobs In Kenya

Sales And Customer Service Manager at Africa Management Solutions Limited (AMSOL)

  • Job TypeFull Time
  • QualificationBA/BSc/HND, MBA/MSc/MA
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care, Sales / Marketing / Retail / Business Development 

Job Description

Key Responsibilities:

Sales Management:

  • Develop and implement sales strategies and plans to achieve revenue targets and market expansion in Kenya.
  • Lead the sales team in identifying potential clients, negotiating contracts, and closing sales deals.
  • Analyze market trends, competitor activities, and customer preferences to stay ahead in the shipping industry.
  • Set sales targets, monitor performance, and provide coaching and training to sales staff.
  • Prepare and present regular sales reports and forecasts to senior management.
  • Collaborate with marketing to develop and execute effective marketing campaigns and promotional activities.

 Customer Service Management:

  • Oversee the customer service team to ensure prompt and efficient handling of inquiries, complaints, and service requests.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction.
  • Monitor customer feedback, analyze data, and implement improvements in service quality.
  • Establish and maintain strong customer relationships by addressing their needs and concerns.
  • Handle escalated customer issues and provide resolutions in a timely manner.
  • Develop and maintain a customer database to track customer interactions and preferences.

Team Leadership:

  • Recruit, train, and motivate sales and customer service teams to achieve their goals.
  • Set performance objectives, conduct performance evaluations, and provide regular feedback.
  • Foster a positive and collaborative work environment that encourages teamwork and innovation.
  • Ensure staff compliance with company policies, industry regulations, and best practices.

Financial Management:

  • Manage the sales and customer service budgets, ensuring cost-effective operations.
  • Monitor expenses and revenue streams, identifying areas for cost reduction and revenue enhancement.
  • Reporting and Analysis: 19. Prepare regular reports on sales performance, customer feedback, and market trends for senior management.
  • Utilize data and analysis to make informed decisions and adjustments to strategies.
  • Collaborate with other departments to improve cross-functional processes that impact sales and customer service.

Qualifications:

  • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (Master’s degree preferred).
  • Proven experience in sales and customer service management, preferably in the shipping or logistics industry.
  • Strong knowledge of the shipping industry in Kenya, including relevant regulations and market dynamics.
  • Excellent leadership and team management skills.
  • Exceptional interpersonal and communication skills.
  • Proficiency in using CRM (Customer Relationship Management) software and sales analytics tools.
  • Strategic thinking and problem-solving abilities.
  • Results-driven with a track record of meeting or exceeding sales targets.
  • Ability to work in a fast-paced and competitive environment.
  • High level of professionalism and ethics. 

Method of Application

Interested and qualified? Go to Africa Management Solutions Limited (AMSOL) on jobs.amsol.africa to apply

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