- Job TypeFull Time
- QualificationBA/BSc/HND, MBA/MSc/MA
- Job FieldCustomer Care, Sales / Marketing / Retail / Business Development
- Develop and implement sales strategies and plans to achieve revenue targets and market expansion in Kenya.
- Lead the sales team in identifying potential clients, negotiating contracts, and closing sales deals.
- Analyze market trends, competitor activities, and customer preferences to stay ahead in the shipping industry.
- Set sales targets, monitor performance, and provide coaching and training to sales staff.
- Prepare and present regular sales reports and forecasts to senior management.
- Collaborate with marketing to develop and execute effective marketing campaigns and promotional activities.
Customer Service Management:
- Oversee the customer service team to ensure prompt and efficient handling of inquiries, complaints, and service requests.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Monitor customer feedback, analyze data, and implement improvements in service quality.
- Establish and maintain strong customer relationships by addressing their needs and concerns.
- Handle escalated customer issues and provide resolutions in a timely manner.
- Develop and maintain a customer database to track customer interactions and preferences.
- Recruit, train, and motivate sales and customer service teams to achieve their goals.
- Set performance objectives, conduct performance evaluations, and provide regular feedback.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.
- Ensure staff compliance with company policies, industry regulations, and best practices.
- Manage the sales and customer service budgets, ensuring cost-effective operations.
- Monitor expenses and revenue streams, identifying areas for cost reduction and revenue enhancement.
- Reporting and Analysis: 19. Prepare regular reports on sales performance, customer feedback, and market trends for senior management.
- Utilize data and analysis to make informed decisions and adjustments to strategies.
- Collaborate with other departments to improve cross-functional processes that impact sales and customer service.
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (Master’s degree preferred).
- Proven experience in sales and customer service management, preferably in the shipping or logistics industry.
- Strong knowledge of the shipping industry in Kenya, including relevant regulations and market dynamics.
- Excellent leadership and team management skills.
- Exceptional interpersonal and communication skills.
- Proficiency in using CRM (Customer Relationship Management) software and sales analytics tools.
- Strategic thinking and problem-solving abilities.
- Results-driven with a track record of meeting or exceeding sales targets.
- Ability to work in a fast-paced and competitive environment.
- High level of professionalism and ethics.
Method of Application
Interested and qualified? Go to Africa Management Solutions Limited (AMSOL) on jobs.amsol.africa to apply