Customer Service Executive Job, Current Customer Service Jobs In Kenya 2023,a
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CUSTOMER SERVICE EXECUTIVE – HR-CSE-01-2023
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We are seeking to recruit a Customer Service Executive to join our Enterprise Business Center team. The ideal candidate will have a strong commitment to providing excellent customer service and will be experienced in handling inquiries and complaints related to both print and digital publications.
Key Responsibilities and Duties:
- Responding to customer inquiries and complaints in a timely and professional manner;
- Providing accurate information to customers about our print and digital publications, including size, positioning, pricing, advertising options, and publication dates;
- Resolving customer issues and concerns related to our publications to their satisfaction;
- Identifying and escalating issues as needed;
- Tracking and reporting on customer interactions and feedback;
- Planning the advertisement layout in the publishing system (DTI);
- Maintaining a high level of product and service knowledge, including staying up-to-date on industry trends and developments.
Qualifications, Experience & Skills:
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- Bachelor’s degree in business, communications, or a related field;
- At least three (3) years’ experience in customer service or a related role, preferably in the media industry;
- Excellent communication and interpersonal skills;
- Strong problem-solving and conflict resolution skills;
- Knowledge of customer service best practices and procedures, with a focus on the media industry;
- Ability to work well under pressure and handle multiple tasks simultaneously;
- Proficiency in Microsoft Office;
- A team player with a positive attitude and a passion for the media industry.
How to Apply
This position offers excellent career growth opportunities. If you meet the above criteria, apply online at https://www.nationmedia.com/careers on or before 17th January, 2023.
