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Mercy Corps Senior Business Analyst Job

Reporting to the Continuous Improvement manager the role will be a member of the People Systems and Analytics Team responsible for project/change management, system/process improvement, and stabilization of operations.

The role will be independently leading high-priority and complex projects and will be managing sponsors, stakeholders, subject matter experts, and vendors with very little direction. System integrity, creating operational value, and customer service is of the utmost importance to this role.

Essential Responsibilities


  • Independently plan and manage the engagement of stakeholders to capture process/system needs through user stories, process flows, requirement lists, etc.
  • Analyze requirements of moderate to high complexity processes and partner with the People Systems and Analytics Team, subject matter experts, and system vendors to produce and implement process/system designs
  • Manage the configuration, testing, and deployment of system functionalities based on approved designs in collaboration with partner systems admins, SMEs, and IT
  • Provide leadership and autonomously drive project teams towards the completion of functional development including but not limited to interfaces and custom builds
  • Represent the People Systems and Analytics Team for areas of responsibility
  • Author and maintain operating procedures and user guides.
  • Design and monitor engagement, communications, and training efforts


  • Support system admins and production support process to resolve issues within service level agreements as needed.
  • Analyze reported system and process issues.
  • Coordinate resolution of people system issues with HCM Core Team, IT, and vendors
  • Triage reported functional requests.
  • Support and train system admins and end-users on newly implemented functional and process improvements.
  • Create and maintain training assets (guides, manuals, videos, etc.).


  • Manage, in partnership with the team, to gather and organize documents (i.e., contracts, invoices, timesheets, etc.).
  • Manage project logistics (i.e., travel arrangements, accommodations, shipments, etc.).


  • Author people reports/visualizations and provide general data analysis.
  • Manage data conversion and systems integration (extraction, transformation, load, validation).
  • Maintain, update, and improve people’s data privacy, security policies, and procedures.


  • Ensure compliance with security procedures and policies as determined by IT and operational leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Minimum Qualification & Transferable Skills

  • BA/BS in Information Systems, Human Resources, Business Administration, or a related field.
  • 2 – 4 years of experience in process analysis and/or enterprise systems implementation in an analyst role.
  • 2 – 4 years of experience in enterprise system administration and or system production support.
  • Demonstrated history of strong stakeholder and vendor management.
  • Demonstrated history of providing excellent customer service.
  • Understanding of cloud-based applications, data governance, and BI required.
  • Ability to communicate with technical and non-technical users.
  • Must have strong analytical and problem-solving skills.
  • Experience in UKG Pro, Jobvite, Informatica, or Cognos BI preferred.
  • Experience with an HR, recruiting, or learning management system is preferred.
  • English fluency required, proficiency in French, Arabic, or Spanish preferred.
  • Ability to follow procedures, complete tasks with high-quality outputs, meets deadlines, and work cooperatively with team members.
  • Effective organizational and interpersonal skills; strong written and verbal communication.
  • Experience or certification in project management is a plus.
  • Proficiency in SQL, C#, or JavaScript is a plus.

Click here to apply

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