- Job Type Full Time
- Qualification Diploma , Others
- Experience 1 year
- Location Nairobi
- Job Field Administration / Secretarial
The successful candidate will provide high quality front office administrative and customer care services to clients
- Advert -
Key Responsibilities:
- Advert -
- Warmly receive and attend to all patients in the Radiology Department
- Attend to client enquiries regarding institutional and departmental services
- Book patients for procedures and give correct information on preparation for specific procedures
- Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication
- Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed
- Bill procedures accurately as per the prices set by the institution for financial sustenance of the Department
- Participate in preparation of Quality Assurance audits to enable the department achieve its quality objective
- Liaise with radiologists, radiology technicians/radiographers and radiology nurses to ensure that the daily worklists are optimized with minimal wastage of appointment slots
- Confirm appointments and follow up with insurance approvals and NHIF pre-authorization
Requirements:
- Certificate in Front Office /Customer Care Management or equivalent
- Minimum of 1 year working experience in a Front Office service area
- Proficient in computer, have excellent organizational and communication skills
- Proactive, self-motivated, demonstrate maturity and be capable of working with minimal supervision
- Displays professionalism in all areas of work
Closing Date: 14, April, 2023
Method of Application
Interested and qualified?
