Front Office Manager Job At Summit Recruitment & Search

Job Summary

Front Office Manager, who can increase and grow sales revenue through maximizing clients’ trends and experiences through consistent data analysis and manage the Front office team.

• Minimum Qualification:Bachelor
• Experience Level:Mid level
• Experience Length:1 year

Job Description/Requirements

Our client that provides the best wellness and holistic experience in Nairobi to its customers with a team of fast-paced, highly trained and professional staff, it is devoted to providing a calming and relaxing experience using the most exquisite products is looking for a Front Office Manager, who can increase and grow sales revenue through maximizing clients’ trends and experiences through consistent data analysis and manage the Front office team. The successful candidate needs to be a fast-paced, detailed, analytical, multi-tasker who can manage a team and interact with Clients.

Key Requirements: 

Trend Analytics: 

• Collect, organize, and interpret client data through primary and secondary sources to maximize client satisfaction and experiences. Analysis will also feed into the management team to continuously improve services. 

• Ensure all client data is accurate and up to date. You will also ensure all client profiles are relevantly updated to include client service preferences. 

• You will be responsible to ensure that client experiences are maximized and identify gaps to improve.

• Support marketing efforts through Social Media interactions,  

• You will actively be involved in new menu, product or treatment launches to collect client responses and reactions. 

Team leadership – Front Office team;

• Lead and manage all front office trainings including onboarding. Conduct skills evaluation to ensure full capacity team performance.

• Have knowledge of booking system, all customer service processes and ensure these are fully understood, implemented, and maximized by the team. 

• Observe client journey (360-degree cycle) through front office, therapists and hairdressers and flag any gaps or disconnects. 

Client Relationship management; 

• Have knowledge of all services, products available and guide clients on best options for best experiences. 

• Observe the sales team to identify gaps in relations to client feedback and work closely with the Branch manager to ensure consistency in client experiences and service standards and quality through relevant training. 

• Observe internal client relations amongst the front office team to ensure this is maintained as per company policy. 

Reporting;

• Regular reporting to Management Team; daily activities, achievements, issues arising from client interactions, complaints, suggestions or recommendations made by the clients. 

• Include client feedback directed at specific trends i.e popularity of a particular service. Any such information that would assist in targeted marketing

Qualifications: 

• MUST be excellent at data analysis (qualification desired) and sales driven 

• MUST have experience managing a team of at least 3 people in customer service roles. 

• MUST be excellent at communicating and interacting with customers 

• Expert in system understanding and learning with great resource maximization skills. 

• Bachelor’s degree from a reputable institution 

• Have a hands-on and proactive approach with a thirst for tangible results 

Salary: Monthly gross salary Ksh. 120,000- Ksh. 160,000

Location:  Nairobi, Kenya

Career Level: Mid-level

Job Type: Full time

Deadline:  20th March 2023

Applications: 

To apply, please follow the link: https://bit.ly/3uzEMy1  

We endeavor to contact all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.