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Franchise Officer Job (Sallary 35K) – APPLY NOW

Position: Franchise Officer,

Location: Nairobi,

Salary: 35K,

Industry: FMCG,

Our client is an e-commerce platform with a distribution solution to serve the market in deep rural areas. They are currently looking to hire a Franchise Officer who will be responsible for the supervision, training, communication and providing support to the franchisees on a day to day basis, including actual field visits. 

Key Responsibilities:

  • Meet sales and margin target for each franchise shop.
  • Manage at least 12 franchise shops.
  • Ensure each franchise shop is compliant to company policies and procedures
  • Ensure the franchisee is conducting spot checks every day.
  • Ensure the franchisee is sending cash for the previous day sales in full, every day.
  • Follow up with finance department to ensure all cash is banked and reconciled per franchise shop
  • Support the franchisee in sales management and training.
  • Support the franchisee in product display, merchandising and promotions.
  • Support in continuous price and product mix review per franchise shop.
  • In liaison with the franchise, seek feedback on areas of improvement on a continuous basis.
  • Find the root cause and escalate any non-compliant franchisees to franchise manager.
  • Act as first point of contact to franchisee, have an open door communication policy, ensure all franchisees are well motivated and their grievances handled on a fairly and timely manner through the HR Department.
  • Perform field visits as needed.
  • Any other duty as requested by management.

Key Qualifications:

  • Must have a degree or diploma in any business related course
  • Must have 1 to 3 years working experience in sales, shop management etc.
  • Excellent time management skills
  • Good report writing skills
  • Computer literate
  • Good communication skills and fluency in English and Swahili 
  • Proper cash and inventory management skills
  • Good shop layout skills
  • Proper negotiation skills
  • Be willing to work for a startup, ability to run a business on lean costs
  • Open to interact with the base of the pyramid (BOP) communities in the last mile rural areas.
  • Must also be willing to travel in rural areas.
  • Female candidates encouraged to apply

Click here to Apply for the Job.

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