Latest Consulting & strategy jobs in Kenya

Director Of Operations Job At KOKO Networks

KOKO Networks is a venture-backed technology company currently operating in Kenya and India. Our mission is to imagine and deliver technology that transforms life in the world’s fastest growing cities. We build and deploy cloud-connected “KOKO Points” inside local retail outlets, which provide mass market consumer goods in partnership with major suppliers. Our first solution is liquid ethanol cooking fuel, which offers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the operator of Shell-branded fuel infrastructure across Africa. KOKO offers a fast-paced and highly collaborative work environment with significant opportunities for professional growth. We are looking for people who share our passion for technology and our vision for global impact.Your RoleAs Director of Operations, you will lead KOKO’s in-country distribution, warehousing, and quality management efforts across our three core supply chains: fuel, cookers, and network technology. Your teams will ensure KOKO products are in the right place at the right time at the highest standard to deliver a fantastic customer experience.


  • Lead KOKO’s three core operational functions in Kenya (fuel operations, cooker operations, and network operations) to meet customer needs at sustainable unit economics for the business
  • Fuel Operations: oversee KOKO’s end-to-end in-country fuel supply chain to minimize KOKO Point fuel stock shortages, fuel quality control issues, and cost per liter of fuel delivered
  • Cooker Operations: oversee KOKO’s end-to-end in-country cooker supply chain to minimize cooker and canister shortages, customer hardware quality issues, and cost per cooker delivered
  • Network Operations: oversee the in-country lifecycle of network hardware (KOKO Points, Smart Tanker Systems, and Smart Depot Systems) to ensure timely and efficient deployment, commissioning, maintenance, and decommissioning of all network technologies
  • Develop annual departmental budgets and drive accountability to deliver on or under budget 
  • Engage in KOKO’s sales & operations planning (S&OP) process to facilitate appropriate in-country stock levels of fuel, cookers, canisters, network hardware, and associated spare parts
  • Analyze and evolve KOKO’s operating model for warehousing and last-distribution based on customer feedback and opportunities to drive better and more efficient service delivery
  • Work closely with other Kenya teams, including Commercial, Product, Engineering, Human Resources, and Finance to ensure a strong culture of collaboration and coordination
  • Set team priorities based business strategy, performance data, and field feedback
  • Coach, mentor, and manage department heads to a high performance standard 
  • Support refinement of key business systems and processes in support of the above items


  • University degree in relevant field, such as Engineering or Business (Master’s preferred)
  • 15+ years of experience in a related field, with a track record of high performance
  • 10+ years of management experience building and mentoring teams
  • Expertise with urban last-mile logistics and warehousing best practices
  • Aptitude for cross-functional management, including ability to identify activities that matter most and keep teams focused on delivering top priorities on-time and to the highest standard
  • Excellent written and verbal communications skills
  • Ownership mindset and comfort in a fast-paced, growth-stage startup environment 
  • Strong interpersonal skills and ability to bridge gaps across cultures and backgrounds
  • Strong data analysis and synthesis skills, including expertise with Excel and PowerPoint
  • Unquestionable integrity and ability to embed company culture and values within teams

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!How to ApplyAPPLY FOR THIS JOB

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