Director of Operations Job, Current Director Jobs In Kenya,
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What is in it for you:
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You will be working with a creative, driven group of professionals in an award-winning hotel. With the global footprint of ACCOR Hotels, you have the opportunity to grow and advance within the company and work with colleagues from all over the world on a regular basis.
Employee discounts and exceptional benefits available.
What you will be doing:
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Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Support the General Manager in the overall management and strategic direction of the hotel.
- Oversee all operational functions of the hotel
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations, and policy & procedural implementation
- Assist in the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget.
- Ensure that monthly financial outlooks are on time, on target and accurate
- Ensure full compliance to hotel operating controls and enhance the service quality and delivery to the next level
- Actively involved in the recruitment process of all positions within the hotel
- Follow department policies, procedures and service standards
- Drive Quality, Managers and Green engagement monthly meetings
- Assist in staff planning and the maintenance of productivity levels.
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:
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- Minimum of 10 years of hospitality experience with 5 years’ experience at the Executive Committee level
- Extensive Hotel operations experience required
- Demonstrated knowledge of budget planning and financial controls
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, always remaining calm and courteous
- Proven record to coordinate multiple departments
- Clear working knowledge of budget planning and execution
- Exceptional interpersonal and guest relation skills
- Proven team-builder with outstanding coaching skills
- Clearly demonstrated ability to be innovative, creative and able to think outside the box
- Ability to motivate developing leaders to act as entrepreneurs while innovating guest-oriented solutions creatively and profitably
- Degree in hospitality management or university equivalent
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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How to Apply
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality
