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Customer Service Internship At Fanisi HR Solutions

The Pathology Network Limited (TPN) is a health-tech company based in Kenya. It was formed by pathologists to help patients access specialized pathology diagnostic services when they need them, regardless of location. We serve a growing community of hospitals, strengthening their capacity to diagnose and treat cancer.

We have a vacancy for internship in our Customer Service department. This is a position in a fast-paced, intellectually challenging environment designed to introduce the successful candidate to the exciting world of med-tech customer service. Those who complete the internship program successfully may be offered permanent job opportunities.

The successful candidate will learn how to:

  • Handle inquiries, explain procedures and make follow-up on client appointments.
  • Collect, analyze, process and document business data
  • Open/maintain customer/client accounts
  • Resolve or respond to customer complaints and queries.
  • Engage with team members to expedite great customer experience.
  • Handle sales queries and promote the sales and marketing process.
  • Participate fully in logistical activities
  • Communicate scheduled maintenance as well as handle technical queries
  • Inform customers of available deals/promotions, offers and new services
  • Compile individual and aggregate customers reports on overall satisfaction.
  • Document and escalate company changes in policies or renewal directives
  • Participate in and facilitate on-boarding and training for software platform users

Requirements and Qualifications

  • Must be ready to work in Meru
  • Minimum Diploma in a relevant course
  • Must have very strong IT skills, with knowledge and use of social media platforms
  • Friendly personality and excellent communication skills.
  • High integrity and confidentiality.
  • Should be highly organized, fast, and decisive.
  • Able to multitask, work with strict deadlines, under pressure
  • Excellent interpersonal skills and ability to manage a diverse range of office relationships.
  • Highly flexible, willing to perform diverse duties; work long/irregular hours
  • Adaptable, with strong customer orientation.
  • Good organizational skills; commitment to continuing education; and self development

How to Apply

Qualified and interested applicants should send their CV to by Friday 4th February 2022. Residents of Meru and its environs are encouraged to apply. At TPN we are an equal opportunity employer. We will only contact successful applicants.

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