Latest Customer Service Jobs In Kenya

Customer Service Executive Job At Sheer Logic! APPLY NOW!

Location:  Eldoret

Responsibilities:

  • The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
  • To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.
  • As the first point of contact to the customer, acts as a link between the customer and the business.
  • Keeps management informed of schedules, priorities, and problems.
  • Responsible for growth of business through retention and relationship building.
  • Manage Customer Relationship and Documentation compliance and completion.
  • Maintain the defined quality of Customer service standards
  • Manage the customer contact queue and customers tolerance
  • Communicate and escalate factors that impact on customer experience to the appropriate departments.
  • Manage service delivery aligned to customer needs and business objectives
  • Monitor and maintain facilities
  • Manage service delivery aligned to customer needs and business objectives
  • Through contact with the customers, give feedback on customer reactions to products and services rendered
  • Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
  • Ensure Customer complaints are addressed appropriately and resolution given within Service standards

 Qualification:

  • Bachelor’s Degree from a recognized university.
  • A minimum of 2½ years’ experience in retail sales and customer service
  •  Experience in a financial industry would be an added advantage

How To Apply:

Kindly send your CV to recruitment@sheerlogicltd.com by 7th January 2022 clearly marking the job title.

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