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Branch Loan Sales Manager Job At MOGO Kenya

Branch Loan Sale Manager- Nairobi

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuktuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 700 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Duties And Responsibilities

Sales (Primary Role)

  • Designing and implementing a strategic branch loan sales plan that expands company’s customer base and ensure its strong presence.
  • Developing, implementing, and evaluating effectiveness of the current branch loan sales tactics to ensure achievement of both individual and branch targets.
  • Visiting various dealerships and generating leads.
  • Achieving growth and sales targets by successfully managing the branch sales team.
  • Hold daily/ weekly staff meeting to come up with effective loan sales strategies, communicate performance standards and targets expectations and ensure they are met.
  • Organizing activations at the branch to increase brand awareness.
  • Recruitment, training and managing direct sales representatives to help boost the branch sales.

Risk Assessment and Management

  • Ensure proper due diligence on KYC is conducted on all customer accounts to mitigate fraud.
  • Ensure all loan applications meet all the requirements of the company policies and procedures.
  • Establish collaborative partnerships with other departments within the business, including Call Centre, Credit Analysis, Debt Collection and Credit Administration

People Management

  • Recruitment – participate in recruitment of branch staff.
  • Performance Management – monitor and evaluate the performance of all branch staff through performance appraisals and recommend/ initiate corrective action where necessary to improve performance and attainment of set targets, as well as recommending their confirmation and training needs.
  • Succession Planning – in collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
  • Regular training of employees on product knowledge and sales tactics to ensure they are well versed.
  • Timely and effective communication of changes in company loaning rules and procedures to branch employees.
  • Handling staff indiscipline cases at the branch level and escalating the issues to HR.
  • Ensuring that branch staff are well groomed and dressed.

Customer Service

  • Ensure excellent customer experience at the branch, which in return will result to referrals and repeat business.
  • Resolving customer complaints escalated within required turnaround time and to completion.
  • Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence

Reports

  • Prepare daily, weekly, and monthly reports, so as to keep abreast with targets vs actual achievement.

Qualifications

  • University degree in Business Management, Economics, Finance or similar
  • 3+ year experience in Sales and Managerial positions in finance industry
  • Proven skills in building sales strategy, marketing and selling consumer products
  • Work experience relating B2C sales and branch management will be considered as an advantage
  • Entrepreneurial skills
  • Fluent in English and Swahili
  • Loyalty and integrity

We Offer

  • Competitive salary
  • Attractive commission structure
  • Friendly and dynamic work environment
  • Great opportunity to participate in building up business
  • Support from a professional international team
  • Opportunity for personal development

How To Apply

Please submit application via link below

https://talent.sage.hr/jobs/6648495d-089d-4572-b2d5-f600f96b2e6e/

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