- Job Type Full Time
- Qualification Diploma
- Experience
- Location Nairobi
- Job Field Administration / Secretarial , Hospitality / Hotel / Restaurant
Job Description
- To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
- To provide service that is sincere, warm and enthusiastic, ensure residents’ satisfaction
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Recommend property facilities and assist guests with information and special requests
Qualifications
- Diploma in Front Office/Hotel Management or related field
- Previous experience in a similar capacity is required
- Proficiency in English, foreign language is an added advantage
- Guest focused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
Method of Application
Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply
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